Knoyo Health User Agreement

Effective Date: 01/15/2025

Welcome to Knoyo Health! By using our Platform, you agree to the terms outlined in this User Agreement. Please read it carefully to understand your rights and our responsibilities.

1. Introduction

Knoyo Health is a personal healthcare management Platform designed to enhance your healthcare experience. By creating an account or using our services, you agree to abide by this agreement and any applicable laws.

2. Definitions

• "Platform": Refers to the Knoyo Health application and the services it provides.
• "Protected Health Information (PHI)": Refers to any identifiable health data collected or generated through the use of the Platform.
• "Deidentified Data": Refers to data that has been processed to remove all personal identifiers, in compliance with HIPAA, such that it cannot reasonably be used to identify an individual.

3. Eligibility

You must be at least 18 years old to use the Platform. By using Knoyo Health, you confirm that you meet this requirement and have the legal authority to agree to this User Agreement.

4. User Responsibilities

You agree to:

• Provide accurate and up-to-date information when creating your account.
• Use the Platform only for lawful purposes.
• Not misuse the Platform, including attempting to hack, reverse-engineer, or exploit its features.

5. Account Management

• You are responsible for maintaining the confidentiality of your account credentials.
• Notify us immediately of any unauthorized access to your account.
• We reserve the right to suspend or terminate accounts for violations of this agreement.

6. Data Collection and Use

6.1 Ownership of Data

• You retain ownership of all PHI and data you provide through Knoyo Health.

6.2 Usage Rights

You grant Knoyo Health the right to use and share your data in accordance with our Privacy Policy.

7. Privacy and Security

• Knoyo Health implements strict technical and organizational measures to protect your data from unauthorized access, use, or disclosure.
• For detailed information, please review our Privacy Policy.

8. Prohibited Activities

You agree not to:

• Use the Platform to upload harmful or unlawful content.
• Interfere with the Platform’s functionality or security.
• Access another user’s data without authorization.

9. Intellectual Property

• All content, software, and trademarks on the Platform are owned by Knoyo Health and are protected by intellectual property laws.
• You may not copy, modify, or distribute any materials from the Platform without prior written consent.

10. Limitations of Liability

Knoyo Health strives to provide reliable services and accurate information, particularly through the summary generation feature; however, there are inherent risks and limitations associated with the use of our Platform. You acknowledge and agree that:

• The summary generation feature relies on automated algorithms and artificial intelligence (AI). Therefore, summaries of patient-provider conversations provided by Knoyo Health may not accurately or fully represent all details, context, or nuances of the conversations. These summaries are intended solely for informational purposes and are not a substitute for formal records or documentation. Therefore, the summaries should not be used as evidence or support in the following contexts:

  • Litigations or legal claims filed against the provider
  • Establishment or delegation of Power of Attorney or any other legal medical decision makers
  • Any other medico-legal disputes or lawsuits

  Users should consult appropriate legal or medical professionals for decisions or actions requiring formal documentation or evidence

• Knoyo Health is not liable for any indirect, incidental, or consequential damages arising from errors or interruptions in service.

• You and your provider are responsible for verifying the accuracy and completeness of information presented in the summary before relying on it for medical decision-making and discussions.

• The Platform is not intended to prevent, diagnose or mitigate diseases. While it facilitates the documentation of patient-provider conversations, including those that may involve medical advice, the Platform is not intended to offer independent or stand-alone medical advice. Always consult your healthcare provider for medical advice.

11. Warranty Disclaimer

The Platform is provided "as is" without warranties of any kind. Knoyo Health does not guarantee uninterrupted or error-free access.

12. Termination of Service

We reserve the right to suspend or terminate your account for any violation of this agreement or if required by law.

13. Updates to the Agreement

We may update this User Agreement periodically. You will be notified of significant changes, and continued use of the Platform constitutes acceptance of the updated terms.

14. Governing Law and Dispute Resolution

This agreement is governed by the laws of the United States of America. Any disputes will be resolved through binding arbitration.

15. Third-Party Services

Knoyo Health integrates with third-party services for analytics, research, and collaboration. We are not responsible for the actions or policies of these third parties.

16. Notices and Communications

We will communicate with you electronically, including sending updates, notices, and other information via email or in-app notifications.

17. Miscellaneous

• If any provision of this agreement is deemed invalid, the remaining provisions will remain in full effect.
• You may not assign this agreement without our prior consent.

18. Contact Information

For questions or concerns, contact us at:

Knoyo Health Support
Email: team@knoyo.health
Phone: 310-625-4539