Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms and any other policies referenced in them. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and “you” refers to both you and that organization.

2. Eligibility

You must be at least the age of majority in your jurisdiction to use the Service. The Service is not directed to children, and you may not use it if you are not legally able to enter into a binding contract. We may refuse, suspend, or terminate access to the Service at any time, in our sole discretion and without notice.

3. Description of the Service

The Service may use automated speech recognition, machine learning, generative AI, and other technologies to capture, process, and summarize health-related conversations and to produce drafts, transcripts, or notes for review. The Service is provided as a productivity tool only. Outputs are generated automatically and may be incomplete, inaccurate, or out of date. All outputs require independent review and editing by a qualified person before being relied upon for any purpose.

4. Not Medical Advice

The Service does not provide medical advice, diagnosis, or treatment. Outputs of the Service are not a substitute for the professional judgment of a licensed healthcare provider, and must not be relied upon as the sole basis for any clinical, diagnostic, treatment, or care decision. Always seek the advice of a qualified healthcare professional with any questions about a medical condition. Never disregard professional medical advice, or delay seeking it, because of anything you read, hear, or generate using the Service. In a medical emergency, contact your local emergency services immediately.

5. Accounts and Security

You may need to create or be issued an account to use parts of the Service. You are responsible for maintaining the confidentiality of your credentials, for all activity that occurs under your account, and for promptly notifying us of any unauthorized access or use. We may require additional verification or authentication and may disable any credentials at any time.

6. Acceptable Use

You agree that you will not, and will not attempt to:

• use the Service in violation of any applicable law, regulation, or third-party right;
• upload, transmit, or otherwise make available any content that you do not have the lawful right to share, including the personal data or protected health information of any person who has not consented to its processing through the Service;
• use the Service to develop, train, evaluate, or improve any competing product, model, or service;
• reverse engineer, decompile, scrape, probe, interfere with, or disrupt the Service, its underlying models, or any related infrastructure;
• circumvent, disable, or attempt to defeat any security or access control mechanism of the Service;
• introduce malware, exploit code, or other harmful material into the Service or use the Service to attack any system or person; or
• use the Service in any manner that could reasonably be expected to cause harm to any person or to the Service.

7. Your Content

You retain whatever rights you already have in the audio, transcripts, notes, and other content you submit, generate, or upload through the Service (collectively, “Your Content”). You grant us and our service providers a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, process, display, and otherwise use Your Content solely as necessary to operate, secure, support, and improve the Service and to comply with law. You are solely responsible for Your Content, including for ensuring that you have all necessary rights, consents, and authorizations to provide it to the Service and to permit the processing described in these Terms and the Privacy Policy.

8. Intellectual Property

The Service, including all software, models, interfaces, designs, trademarks, and other materials made available through it (other than Your Content), is owned by us or our licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for its intended purpose. No other rights or licenses are granted by implication, estoppel, or otherwise.

9. Third-Party Services

The Service may interoperate with or rely on services, software, or content provided by third parties. We do not control and are not responsible for any third-party service, and your use of any third-party service is governed by its own terms and policies. The availability of any third-party reference does not imply our endorsement of it.

10. Privacy

Our collection, use, and sharing of personal information in connection with the Service is described in our Privacy Policy. By using the Service you acknowledge that you have read the Privacy Policy.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. To the maximum extent permitted by law, we and our affiliates, licensors, and service providers expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, completeness, non-infringement, and any warranty arising out of any course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, secure, timely, accurate, error-free, or free of viruses or other harmful components, or that any defects will be corrected. You use the Service, and rely on any output of it, at your sole risk.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR OUR AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED SINGAPORE DOLLARS (SGD 100). THE FOREGOING LIMITATIONS APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

13. Indemnification

You agree to defend, indemnify, and hold harmless us and our affiliates, and our and their respective officers, directors, employees, agents, licensors, and service providers, from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to (a) your use of or access to the Service, (b) Your Content, (c) your violation of these Terms, or (d) your violation of any law or third-party right.

14. Termination

We may suspend, restrict, or terminate your access to the Service at any time, with or without cause and with or without notice. You may stop using the Service at any time. Sections that by their nature should survive termination will survive, including provisions on Your Content, Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Dispute Resolution, and Miscellaneous.

15. Changes to the Service or These Terms

We may modify, suspend, or discontinue the Service, or any part of it, at any time without liability. We may also revise these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as by posting the updated Terms on the Service with a new effective date. Your continued use of the Service after the updated Terms take effect constitutes your acceptance of them.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction in which we are established, without regard to its conflict of laws rules. Any dispute, controversy, or claim arising out of or relating to the Service or these Terms will be resolved exclusively in the courts of that jurisdiction, and you irrevocably submit to their personal jurisdiction. Nothing in this section limits any right you may have to bring proceedings as a consumer in your country of residence to the extent required by applicable law.

17. Miscellaneous

These Terms, together with the Privacy Policy and any other policies referenced in them, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements between you and us on the same subject. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision will not be a waiver of such right or provision. You may not assign or transfer these Terms without our prior written consent; we may assign them without restriction. Any notice required to be given under these Terms must be in writing.

18. Contact

Questions about these Terms can be sent to the contact address published on the Service.